Last Updated: July 01, 2025
Effective Date: July 01, 2025
Welcome to Diamond Mechanical Heating and Cooling. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website diamondmechanicalnh.com (the “Website”).
While our services are intended primarily for U.S. users, we follow industry best practices and incorporate elements of the EU’s General Data Protection Regulation (GDPR).
1. Who We Are
Diamond Mechanical Heating and Cooling
388 NH 125 Suite 1
Brentwood NH 03833
United States
2. Personal Data We Collect
We may collect the following types of personal data:
Information You Provide Directly
- Contact Information: Name, email address, phone number, address (from contact forms or inquiries)
- Order or Quote Details: Information you provide when requesting quotes or making purchases
Information Collected Automatically
Via cookies and tracking tools:
- IP address
- Browser type and version
- Device identifiers
- Referrer URL
- Pages visited and time spent
- Clickstream data
Collected through:
- Google Analytics
- Microsoft Clarity
- Google Ads (Conversion & Remarketing)
- Google Tag Manager
- Meta Pixel
3. How We Use Your Information
We process your data for the following purposes:
| Purpose | Lawful Basis (GDPR) |
| To respond to inquiries via forms | Consent / Legitimate Interest |
| To analyze and improve our services | Legitimate Interest |
| To display ads via Google Ads | Consent (via cookie banner, if applicable) |
| To fulfill contracts and orders | Contractual Necessity |
| To maintain site security | Legitimate Interest |
4. Cookies & Tracking Technologies
We use cookies and tracking technologies for analytics, personalization, and advertising. These may include:
- Essential cookies: Required for the website to function properly.
- Analytics cookies: Used by Google Analytics and Microsoft Clarity.
- Marketing cookies: Used by Google Ads and Meta for remarketing.
You can manage your cookie preferences via your browser or an on-site cookie banner (if applicable).
5. Data Sharing
We may share your data with:
- Service providers (Google, Microsoft) for analytics and marketing
- Web hosting and technical partners
- Law enforcement or regulatory bodies, if required by law
We do not sell your personal data.
6. International Transfers
As a U.S.-based business, your data may be stored and processed in the United States. If EU/EEA data is collected, we ensure that Standard Contractual Clauses (SCCs) or equivalent safeguards are used for lawful international transfers.
7. Data Retention
We retain personal data only for as long as necessary:
| Data Type | Retention Period |
| Contact form entries | Up to 12 months |
| Order or quote records | 6 years (for accounting purposes) |
| Google Analytics data | 14 months (default GA4 setting) |
You may request deletion at any time (see Section 9).
8. Security of Your Data
We use commercially reasonable technical and organizational measures to protect your personal data, including:
- SSL/TLS encryption
- Secure hosting environments
- Access controls and monitoring
- Use of trusted third-party platforms
However, no method of transmission over the internet is 100% secure.
9. Your Data Protection Rights (GDPR)
If you are a resident of the EU/EEA, you have the following rights under GDPR:
- Access – Request a copy of your data
- Rectification – Correct inaccuracies
- Erasure – Ask us to delete your data
- Restriction – Request limited processing
- Objection – Object to certain types of processing
- Data Portability – Request your data in a portable format
- Withdraw Consent – At any time
To exercise any of these rights, contact us at (603) 580 4844
You also have the right to lodge a complaint with your local supervisory authority (if in the EU).
10. Children’s Privacy
Our services are not directed to children under the age of 13 (U.S.) or 16 (EU). We do not knowingly collect personal data from children without parental consent.
11. Links to Third-Party Sites
Our site may link to external websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting data.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or a prominent notice on our site.
Last Updated: July 01, 2025
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, you can reach us at: (603) 580 4844
